How to to choose the best VoIP Provider for your business ?

Are you looking for the best VoIP Provider for your business?

Ameed Jamous
2 min readJul 8, 2019


In this article, we will discuss the key factors that you should consider when selecting a VoIP Provider and recommend a solution that addresses these challenges.

VoIP (Voice Over Internet Protocol) enables you to make domestic and international calls over the internet using a SIP client running on an app or hardware device. When searching for the best VoIP Provider, the four critical factors to consider are Quality of Service, Price, Support, and Flexibility/Freedom.

After more than a decade in this industry, we can confirm that there is no perfect VoIP provider, as each has its own strengths and weaknesses. For instance, Ring Central is affordable and reliable in the US, but not suitable for international calls due to their premium rates and inconsistent quality.

Quality of Service (QoS) is a common concern as VoIP providers focus their efforts on countries with high traffic, leaving the rest with generic routes that receive little monitoring. To address QoS problems, you must be able to use the best VoIP Provider for specific destinations. For example, you may choose TATA or Airtel for calls to India while routing calls to the US through Verizon or IDT.

Pricing is another critical consideration, as costs can spiral out of control when calling to multiple destinations. High-volume callers want the best prices and quality, which is usually impossible to achieve. To solve pricing issues, businesses need to be able to compare pricing from various VoIP providers and choose the most cost-effective option.

Support can be a frustrating experience, as issues can take several days to resolve. To avoid this, complaints must go directly to the remote party, not just the VoIP provider (aggregator).

Flexibility/Freedom is crucial, as most VoIP providers don’t share the underlying carriers they use for routing your calls or provide options for making routing changes. The ability to make routing decisions, such as which underlying carrier to use and at what price, is essential for businesses.

TelecomsXChange addresses all these issues by offering a platform for businesses to interconnect with hundreds of VoIP Providers/Carriers in one place, with one bill. You can see wholesale prices and quality statistics per destination in real-time and connect to multiple service providers under one roof. This platform gives businesses the freedom to choose which provider to use and which calls to route.

In summary, when selecting a VoIP Provider, consider QoS, Pricing, Support, and Flexibility/Freedom. TelecomsXChange provides a solution for businesses to interconnect with multiple providers in one place transparently. Check out our YouTube videos on how to use the service and let us know your feedback.

Please note that this platform is designed for businesses, not individuals.



Ameed Jamous

Entrepreneur, Open Source Contributor, CPaaS Evangelist - Founder @TelecomsXChange